Traditional methods using phones and newsletters are not effective.
Ineffective engagement leads to member turnover, dissatisfaction and high cost of care.
Patient’s poor experience accessing care followed by a paper based survey following leads to either low response rate and/or poor satisfaction scores. Improving patient access to care through effective engagement solutions will ensure a high satisfaction score and member retention.
Member turnover as a result of failure to re-certify.
Effective reminder and communication systems will ensure a higher member retention rate.
Offering timely intervention and care management services is critical to avoiding expensive hospital admissions.
Proactive, instead of reactive care management services help improve member outcomes.
Yosi offers a text/email based member engagement platform that lets you design the member engagement solutions. Fully customizable, you can offer services to your members from something simple as a Welcome message to ensuring they get their annual screenings completed.
Better yet, offer your members an easy to complete satisfaction surveys to increase your plan ratings.
Offer engagement tools to your members to better manage their healthcare needs.
✓ Help them find an in-network provider with ease
✓ Allow them to be owners of their health care
✓ Help them navigate across a complex system and then conduct surveys
✓ Improving member health outcomes is a win for everyone